FREQUENTLY ASKED QUESTIONS

GENERAL

I don’t understand the Guild acoustic model naming system...

Check out this handy diagram!

What type of woods does Guild use, and what do they sound like?

Most commonly, Guild uses spruce, rosewood, mahogany and maple. There are different types of each of these woods, with each variation sounding slightly different. To learn more about guitar tonewoods, check out this informative article from Acoustic Guitar Magazine.

How does Guild source the wood used on Guild guitars?

We are proud to exclusively use woods certified by the FSC when building our guitars. The FSC (Forest Stewardship Council) is a global non-profit organization which addresses issues such as illegal logging, deforestation and global warming. Any woods that are certified by the FSC are originally sourced from forests that are sustainably managed.

Can I tour the Guild USA factory?

Eventually, just not yet. Our team is working hard to get production up and running and to get the next generation of Guilds off the line. Once we have our feet planted in the new factory and all appropriate permits are in place, we will definitely be offering public tours – we just need some time to get there! Keep an eye on our blog or sign up for our newsletter to be the first to hear when things like this become a reality!

Where are Guild Guitars made?

Our Newark St. electric guitars are made in South Korea, and our Westerly Collection acoustic guitars are made in China. Thus far, the M-20, D-20, M-40 and D-40 are all made in our Ventura County, California factory. We will gradually add on to the USA-made line, including D-55s, 12-string jumbos, and eventually, electric guitars.

Can I order a custom guitar?

We are spending the immediate future getting production up and running in an effort to deliver high quality, iconic Guild models worldwide. Please check back later, or sign up for our newsletters, for updates on custom Guilds.

What is an arched back?

Guild began its legacy in 1953 by producing archtop electric guitars for the Jazz market in New York city; these guitars were built with arched backs made from pressed laminate maple, a low-cost alternative to hand-carved maple backs typical in Jazz guitar construction. As the company grew and began offering flat-top acoustics in 1954, the first models such as the F-30, F-40 and F-50 shared this pressed laminate arched back construction, which became a Guild trademark. Other classic Guilds like the D-25 and F-412, icons of the brand’s history to this day, represent this unique combination of acoustic flat top and arched back guitar construction.

In addition to its classic look and ergonomic comfort, an arched back design prevents the need for the added support of back braces, reducing weight while increasing projection and volume, contributing to the revered Guild sound for which these historic models are so well loved. We’ve paid homage to this classic Guild design trademark with a full line of affordable Archback models, available now from the Westerly Collection in sizes ranging from Concert to Jumbo.

Does Guild offer any left-handed models?

We offer the following models in lefty: M-120E; OM-140CE; D-150. Check back later for updates on more left-handed options.

How is the Westerly Collection Series different from the GAD series?

  • Added 1 ¾” nut widths to achieve the classic Guild neck profile for better playability
    • GAD featured 1 11/16” nut width on Concert, Dreadnought, and Jumbo models. Orchestra GAD models were 1 3/4”
  • Added the Mother-of-Pearl “Chesterfield” headstock emblem that is reminiscent of historic Guilds
  • Moved to period-correct tortoise shell pickguards that match classic Guild shapes and coloring
  • Added a lightweight and protective polyfoam case
  • Added a spruce top version of the M-120 (called the M-140)
  • Added Fishman pickup options to more models
  • Added the B-140E acoustic bass with Fishman Sonitone pickup
  • Introduced a streamlined model naming system:
    • M=Concert
    • D=Dreadnought
    • OM=Orchestra
    • F=Jumbo
    • B=Bass
    • 120=all mahogany
    • 140=spruce with mahogany
    • 150=spruce with rosewood.
      • For 12 string models, the “0” in the above wood codes is replaced with “12”
    • C=Cutaway
    • E=Electronics
    • L=Lefty

FINDING AND CARING FOR YOUR GUILD

Where can I find an authorized Guild Dealer?

Please visit the dealer search section of our website here.

What type of polish is safe to use on my guitar?

To keep your Guild fresh and free of grime, we recommend a microfiber guitar polishing cloth (such as the one available at our webstore) along with any polish or cleaner specifically made for lacquer finishes. While almost any polish made specifically for guitar will be safe to use on your Guild, it really comes down to the type of finish that is on the guitar. Durable finishes like polyurethane will withstand almost any polish you can find, but more delicate finishes like varnish or nitro may react adversely to more abrasive products. When shopping for a polish, just be sure that it is approved for the type of finish on your guitar – if you are not sure about the type of finish on your guitar, we suggest seeking the opinion of an experienced guitar technician or guitar shop employee who can help you find the best product. It is a good idea to avoid any polishes or cleaners that are not made specifically for guitar such as metal polish, furniture polish, or automotive products, as they can contain abrasives or chemicals that can harm the delicate and thin finish on the guitar. Any raw wood such as the fingerboard and/or bridge should be treated with a mild, natural oil such as lemon oil or boiled linseed oil. Regular, light treatment such as during a restring is all that is needed to keep these un-finished wood parts healthy.

Can I send my guitar to the factory for repair?

Because our resources and manpower are focused on getting production ramped up at our new factory, we are not offering repairs directly from our shop right now. Eventually, as the factory is fully operational, we’ll be adding services such as repairs to our Service Department – we hope this will be available in the latter part of 2017. Until then, we are directing customers in need of service or repair to our network of Authorized Service Centers. Please contact us so we can find a Service Center in your area!

Does Guild have Authorized Service Centers?

Yes! Contact us directly to find an Authorized Service Center in your area.

WARRANTY

Does Guild offer a Lifetime warranty?

Yes! Please review our warranty policy here.

I don’t have the original sales receipt, am I still covered under lifetime warranty?

Yes, as long as a copy of the invoice can be obtained, or the purchase can be verified verbally by the original dealer. Since our warranty applies only to the original purchaser, and to instruments purchased from an Authorized Guild Dealer, either a copy of the receipt or verbal verification from the dealer is required to vet these points. Generally a dealer will be more than happy to provide a duplicate receipt if the original has been misplaced.

If the provenance of the guitar cannot be verified for warranty eligibility, our service department will be happy to provide you with options for service alternatives.

If I registered my vintage guitar several years ago, am I still in your system?

Since Guild has changed ownership a few times in the past, some registration information has been lost, however, we encourage to check with us and to re-register your instrument if in doubt.

REPLACEMENT PARTS & WEBSTORE

Do you have parts for vintage/discontinued Guild?

Guild Guitars currently stocks parts for current production models only – we do not stock parts for discontinued models. For information about replacement parts for your vintage or discontinued Guild model, please contact one of many aftermarket parts suppliers, which can be found via any online search engine. Some popular suppliers include Stewart Macdonald, Luthier’s Mercantile, AllParts, theguitarmechanic.com, Gurian Instruments.

Which one of your cases will fit my vintage Guild guitar?

Like parts and hardware, Guild Guitars currently manufactures and stocks cases designed to fit current production models only. However, in general, if the model that you own is still in production, or a reissue is in production, the case for that current model will most likely fit your vintage Guild. For example, a vintage D-55 will fit a current dreadnought case, a vintage Aristocrat will fit a current Aristocrat case, a vintage F-30 will fit a current Orchestra sized case, etc. There are a few exceptions that we don’t currently offer, but most models will have a corresponding case that we can help you acquire. For further information, please contact an Authorized Guild Dealer.

How do I return something I purchased from your website?

Please refer to our Returns Policy on our website here.

How long will it take to receive my order?

We ship out of Southern California. For orders shipping within the USA, our typical processing time is 1 business day and it can take 5-8 business days to ship after your order is processed. For International orders, it can take anywhere from 2-4 weeks depending on customs and duties.

VINTAGE

How old is my vintage Guild?

Unfortunately, some documentation has been lost or destroyed over the years, resulting in some holes in the historical record in addition to a small number of anomalies, inconsistencies and outright dating errors. With that said, the information compiled and presented here is the most comprehensive data set we have for dating Guild guitars. Please refer to the notes preceding each chart on how to best interpret the data.

Records of Guild serial numbers before 1960 are at best sketchy, preventing us from being able to assure dating accuracy before that year. Nonetheless, the charts available in the link above contain the best information we have on the approximate last serial numbers produced each year before 1960. There are no corresponding model names or numbers available.

Two other highly reliable resources for dating Guild instruments are The Guild Guitar Book and Gruhn’s Guide to Vintage Guitars, both of which are excellent references that often prove helpful with questions regarding dating, specifications and historical context of many Guild instruments.

What is the value of my vintage Guild?

Since the focus of our company is as a manufacturer and wholesaler of instruments, we are not directly connected to the used market and do not offer appraisals at this time. For an official appraisal, or to find the current market value for your Guild, we recommend contacting a Vintage or Used guitar dealer who specializes in used guitars. For general information including rough estimates or values, we also recommend checking out online resources such as www.bluebookofguitarvalues.com.

What information do you have about Corona-made Guilds?

In late 2001, a little after Fender had acquired Guild, they decided to move all Guild production to its factory in Corona, California. To ease the Corona facility (which had only made electric guitars up to this point) into making archtop and acoustic guitars, the Westerly factory artisans and workers prepared guitar ‘kits’ that they shipped to Corona. These kits were near-complete production guitars that only needed finishing and final assembly before being sent to retailers.

Production in Corona was short-lived, however, as Fender acquired the assets of Washington-based Tacoma Guitar Company in 2004, and moved all American Guild acoustic production to Tacoma, Washington.

A number of different alpha prefixes were used for the Corona serial numbers but the one constant is that they all started with the letter “C”.

Don’t see your question here? Contact us and we’ll get back to you!